If you are a first-time client, We suggest that you arrive 10 minutes before your appointment.
If you need to cancel your appointment, please call us 24 hours in advance for single services and 48 hours in advance for multiple services. Failure to honor our cancellation policy will result in a charge of at least 50% of session fee or forfeiture of the gift certificate as follows:
- No show or less than 24 hour cancellation for single service or less than 48 hour cancellation for multiple services
- First time, 50% of service fee; thereafter, 100% of service fee.
Please note that gift certificates are non-refundable, but can be exchanged for product or services of equal value. Gift certificates expire after 5 years from date of purchase.
This policy applies to all clients (new clients, non-members, packages and members)
A late arrival will receive an extension of scheduled service times only if time is permitting. Otherwise, you will still be responsible for the full service fee.
Cell Phones and Pagers:
Please be considerate of other guests and mute your cell phones and pagers when entering the office.
Minors and Children:
Our office is reserved for our clients 18 and up. Clients under 18 are welcome for appropriate treatments only if accompanied by a Guardian or with a signed parental consent form. Out of respect for the privacy and relaxation of our guests, please make other arrangements for your children while you are in session with us.