In order to make everyone’s spa visit as tranquil as possible, Serendipity Massage & Wellness operates under the following policies. Please read them completely and ask us any questions you may have.
If you need to reschedule your appointment, we ask that you provide at least a 24 hour notice so other guests can have the opportunity of that time frame. If less than a 24 hour notice is given a cancellation fee will incur. You may make changes to your appointment by calling 817-823-0218
If you are new to us then please arrive at least 20 minutes early to fill out necessary paperwork in order for our therapists to provide you with the best care. Arriving late will result in a shortened treatment to prevent delays for our other guests; however the full treatment will be charged.
For the safety, utmost service quality, and relaxation of all our guests we ask that children not be left unattended in the waiting area. Minimum age for a massage is 18 unless accompanied by a parent or guardian.
If you want to enjoy your day at the spa with a friend or two please call ahead of time so we can arrange your appointments together. for all groups of 2 or more 50% of the service total must be prepaid at the time of scheduling.
All series are non-refundable and are to be used on the treatment purchased only within 6 months of purchase. Gift cards are non-refundable and have a 12 month expiration date from date of purchase.
Help us keep the spa a sanctuary of relaxation. We ask that you speak softly (spa voice) so all can enjoy their treatments.
We ask that you do not wear jewelry to your appointment. If you have jewelry on when you arrive please lock it in the lockers that are provided for you. We are not responsible for lost or stolen valuables but we will provide you ways to keep it safe.
Competitor’s Coupon Policy
Serendipity Massage & Wellness a does accept competitor s coupons, Living Social Deals, and Groupons for the DFW area only. Their establishment must have a DFW Address.
Coupons, Living Social, and Groupons will only be accepted Tuesday & Wednesday. Groupons must be the ‘Deal of the Day’ and be current. We do not accept past deals. You do not have to buy their deal, just print out the documentation on the deal with the terms and bring it in.
We do not accept Groupon Now deals. The deal must be from a Spa establishment not an individual or out of someone’s home. Please contact us and we will review with you what we have comparable so you can use your deal with us.